All of our scale models are manufactured and treated with the utmost care. Despite this, it is possible that a model is damaged when it reaches you. We want to rectify such situations, provided that the damage is the result of a manufacturing error.
When a WSI scale model is damaged, the point of sale will always serve as the primary point of contact for the customer. In most cases, this is a WSI Models dealer. If the dealer ordered the model directly from WSI Models, s/he can contact WSI. If the scale model was ordered from a distributor, the distributor is responsible for returning the model to WSI Models. You should only contact WSI Models if you purchased the scale model directly from WSI Models.
Download here the serviceform, this must be completed before the form can be sent back to WSI Models